Businesses are likely to switch their commercial cleaning companies after the contract time expires or when they are no longer satisfied by the service. Commercial cleaning providers have occasional glitches when it comes to service delivery. The human component can make for inconsistencies and that is why a clear overview and quality training is so important. Most difficulties can be fixed with proper communication between the client and the cleaning company.
When the cleaning or customer service is not up to par, you may try to speak directly with the cleaner who cleans your facility. If this is a challenge and you are not getting anywhere with the technician, speak with their manager. Either their direct supervisor or another customer care rep should be available to speak with during business hours or at least be able to return a call within the day. Communication is vital for a successful relationship with any business, in any situation.
A commercial cleaning service should meet certain expectations (and these should be spelled out when you hire them) every time you have a scheduled visit. If there is a dip in the quality from time to time, the owner or manager of the company should be made aware for quality control.
The professionalism of a commercial cleaning company starts with the values and commitment of their business and the quality of hiring and training. If the business senses a lack of skill and knowledge and inadequate service from the janitorial cleaning company, it will certainly hurt the business if it is not remedied.
When it comes to hiring a cleaning company, security is a one concern often times cleaning companies work after or before business hours. Whether it’s an alarm left off, door unlocked, or mishandling or cleaning of product spills. There’s also the possibility of companies unknowingly hiring someone who could potentially steal from a client.
At CBM we take pride in making our business seamless to our clients, we exude professionalism and ensure we get your business clean. Give us a call today to get your free, no-obligation quote on providing you with daily janitorial services for your facility.
